Terms of Service

How we take payment, how we deliver, and why you own everything we build.

Last Updated: August 27, 2026

Legal review. This page is written in plain English by A Social Solutions and describes how the business actually operates. It is not legal advice, and it has not been reviewed by an attorney. A Social Solutions should have a New York attorney review this page before either side relies on it.

Who these terms are between

These Terms of Service are the agreement between you and A Social Solutions, Inc., 205 E Main St, Ste 2-1, Huntington, NY 11743. They apply when you buy a website package, an add-on, or the Care Plan through our checkout, and when you use this website.

There is nothing to sign. You accept these terms when you pay on the checkout page, where they are linked directly beneath the pay button. The version published on the day you pay is the version that governs your project, even if we change this page later.

Refunds have their own page: the Refund Policy.

What we sell and what it costs

Prices are fixed and published. You never have to ask what a website costs.

One-time add-ons run from $500 to $3,600 and are listed with the packages on the website packages page. Which add-ons are available depends on the package you choose, and that rule is enforced when the payment is processed, not just in the browser.

The Care Plan, $197 per month, is the only recurring thing we sell. It covers hosting, security, backups, unlimited small edits, and monthly SEO upkeep.

Payment terms

What is due at checkout

The balance

If you paid a deposit, the balance is invoiced on the day your site goes live and is due within 7 days. We launch first and invoice second, on purpose. Your site does not sit finished and hidden behind a payment.

If a balance is still unpaid 30 days after launch, we may pause optional services we are paying for on your behalf, such as Care Plan hosting, until it is settled. We do not claw back work you have already paid for, and we do not take your site down as leverage.

How payment works

Payments are processed by Square. Card details are captured by Square directly and are never stored by A Social Solutions. The amount charged is calculated on our server from a fixed price table, so the number you are shown before paying is the number that gets charged.

Prices are in US dollars. Any applicable sales tax is added where required by law.

How a project starts

After you pay you are sent to a build questionnaire. It takes about fifteen minutes and it is required. Submitting it is what starts your build, and it is the timestamp your delivery target is measured from. We do not begin before it arrives.

Within one business day of your questionnaire we confirm scope in writing and send you a delivery date. If something in your answers is missing or contradicts what you bought, that is when we tell you.

Delivery timelines

Our timelines are targets we take seriously, not guarantees against every circumstance. Each one is measured from the moment you submit the questionnaire, not from the moment you pay:

When we are waiting on you

The most common reason a launch slips is not the build. It is waiting on something only you can supply: photos, logo files, a service list, your domain login, access to your Google Business Profile, or a decision on a page.

When that happens the clock pauses. We tell you in writing what we are waiting for and when the clock stopped, and it restarts the day the missing item arrives. Nothing extra is charged for the delay, and you are never billed a fee for being slow.

If we do not hear from you for 60 days, we park the project rather than keep chasing it. A parked project can be restarted any time within 12 months at no additional cost. After 12 months, prices and scope may have changed and we will tell you what has moved before restarting.

Revisions and scope

Before launch you get a private preview link on the real site. Revisions happen there, not in a PDF, and there is no cap on them during the review. We would rather you say it now than resent it later.

After launch, corrections are included for the length of your support window: 14 days on Foundation, 30 days on Growth, 90 days on Flagship. A correction is anything broken, anything wrong, or anything that does not match what you asked for.

Some things are new work rather than revisions:

Where a published add-on price covers it, that is the price. Where it does not, we tell you the cost in writing and you approve it before we start. Nothing extra is ever charged to your card without you agreeing to it first.

Adding pages is not new scope. Growth and Flagship include a page for every service you sell and every town you serve, however many that turns out to be. We do not cap pages and we do not bill for them.

Ownership: you own all of it, permanently

This is the part most agencies make deliberately vague, so here it is in plain terms. When your package price is paid in full, everything we built for you is yours outright. A Social Solutions assigns you every right we hold in it:

There is no license fee, no royalty, no proprietary platform you are locked into, and no charge to leave. Ask for your files and we send them. Decide to move hosting and we help you move, at no cost. We do not keep a copy of your site running somewhere as leverage, and we do not need to be involved for your site to keep working.

Three honest exceptions, none of which limit what you can do with your site:

Before the package price is paid in full you have our full permission to review the preview site. Ownership transfers the moment the final payment clears, automatically, with nothing further to sign.

Your content and acceptable use

You are responsible for the material you give us. By supplying content you confirm that you own it or have permission to use it, and that it is accurate.

You agree not to use our services or a site we build for you to publish anything unlawful, to infringe someone else's copyright or trademark, to make claims you cannot support, to send unsolicited bulk email, or to collect personal information without the disclosures the law requires.

If you operate in a regulated field such as healthcare, legal services, or finance, your own compliance review is on you. We build to the requirements you tell us about.

If we believe content is unlawful or seriously misleading, we may decline to publish it or stop work. If that happens we refund anything we have not started, under the Refund Policy.

What we do not promise

We commit to the work: the build, the structure, the copy, the schema, the accessibility baseline, and the launch date. We do not promise results that depend on other companies' decisions.

Specifically, we do not guarantee a search ranking, a traffic number, a lead volume, a revenue figure, a citation by any AI assistant, or a media placement. Anyone who does guarantee those is guessing. We also cannot promise that a service will be uninterrupted or error-free, though we will fix what breaks.

Third-party services

Your site and the services around it depend on companies we do not control, including Square for payments, our hosting provider, domain registrars, Google, email providers, and the AI platforms we optimize for. We choose them carefully and we are not responsible for their outages, price changes, policy changes, or decisions.

Where you hold an account with one of those providers, their terms apply to that account alongside ours.

Account and credential security

During a build you may share logins with us: a domain registrar, a Google account, an existing site. Keep those credentials secure and change them when the project ends if you want to. Tell us immediately if you think an account has been compromised. We ask only for the access a task actually needs.

Cancellation and refunds

Cancellation rights, refund amounts, and the deadlines they are measured against are all set out on the Refund Policy page, which forms part of these terms.

Limitation of liability

To the maximum extent allowed by law, A Social Solutions, Inc. and its officers, employees, and agents are not liable for indirect, incidental, special, or consequential damages, including lost profits, lost revenue, lost data, or lost business opportunities.

Our total liability for any claim relating to these terms or our services will not exceed the total amount you paid us in the 12 months before the event that caused the claim. Nothing here limits liability that cannot be limited by law.

Governing law

These terms are governed by the laws of the State of New York, without regard to conflict of law rules. Any legal action arising from them or from our services will be brought in the state or federal courts located in Suffolk County, New York, and both sides consent to that venue.

Changes to these terms

We may update these terms. When a change is material we will post the updated page with a new "Last Updated" date at least 30 days before it takes effect, and email active clients.

The version in force on the day you paid governs your project. A later change does not alter the price, the timeline, the refund terms, or the ownership terms of a project you have already bought. Continuing to use our services after a change takes effect means you accept it for anything you buy after that date.

Contact

Questions about these terms: