Last Updated: August 27, 2026
Legal review. This page is written in plain English by A Social Solutions and describes how the business actually operates. It is not legal advice, and it has not been reviewed by an attorney. A Social Solutions should have a New York attorney review this page before either side relies on it.
What this policy covers
A Social Solutions, Inc. sells fixed-price website packages, one-time add-ons, and one monthly service called the Care Plan. You buy them by card on our checkout page. This policy tells you when money comes back, how much of it, and what changes once we start building.
Payment terms, delivery timelines, and ownership are on our Terms of Service page. This page is only about refunds.
The two moments everything is measured from
There is nothing to sign. Nothing here depends on a countersigned document or a scheduled call. Every deadline below is measured from one of two timestamps our system records automatically:
- Payment. The moment your card is charged at checkout. Square records it, and the time is on the receipt emailed to you.
- Build start. The moment you submit the build questionnaire. That submission is the instruction to begin. We build nothing before it, and you get a confirmation when it lands.
If you are unsure which side of a deadline you are on, email us and we will look up both timestamps and tell you.
Website packages
Three packages, each a one-time purchase:
- Foundation, $997. Paid in full at checkout.
- Growth, $3,497. Paid in full, or 50% at checkout with the balance invoiced at launch.
- Flagship, $9,997. Paid in full, or 50% at checkout with the balance invoiced at launch.
Before the build starts: full refund
If you have not submitted the build questionnaire, you get everything you paid back in full. No reason required and no questions asked. Email us within 30 days of your payment and we refund 100% of what was charged, package and add-ons together.
This is the honest window, because until the questionnaire arrives we have not built anything for you.
After the build starts, before launch: half the package price
Once you submit the questionnaire, a real person starts work: reading your answers, writing your pages, building the site. If you decide to stop after that but before your site goes live, we keep half the package price to cover the work already done and refund the rest.
In practice that means:
- Foundation. You paid $997 in full. We refund half.
- Growth or Flagship, paid as a 50% deposit. The deposit is what covers the work, so it is not refunded. You owe nothing further. The balance is never invoiced, and you can walk away without another charge.
- Growth or Flagship, paid in full. We refund everything above the 50% deposit.
You are not billed for anything after you tell us to stop.
After launch
Once your site is live on your domain and the files are yours, the package price is not refundable. You have the asset, permanently, and you can take it anywhere.
That is not the end of our obligation. During your post-launch support window we fix anything broken or anything that does not match what you asked for, at no charge. Those windows are 14 days on Foundation, 30 days on Growth, and 90 days on Flagship.
If we are the ones who cannot deliver
If we cancel your project, or we miss the delivery target for a reason that is our fault and you no longer want the site, you get a full refund of everything you have paid, even after the build has started. We would rather return the money than argue about a site you did not get.
Add-ons
Add-ons are one-time purchases between $500 and $3,600, charged in full at checkout. The Care Plan is the one exception and is covered in its own section below.
- Before the build starts, add-ons refund in full along with the package.
- After the build starts, any add-on we have not begun is still refunded in full. Add-ons already delivered or in progress are not.
- The On-Site Photo & Video Day is a scheduled visit. Cancel more than 48 hours before the booked date and it refunds in full. Inside 48 hours the day is held for you and is not refunded.
Care Plan, $197 per month
The Care Plan is our only recurring product. It covers hosting, security, backups, unlimited small edits, and monthly SEO upkeep.
- It is never charged at checkout. Billing starts after your site is live and runs monthly in advance on the card you used.
- Cancel any time by emailing info@asocialsolutions.com. Give us 14 days notice before your next billing date and you are not charged again.
- A month already underway is not prorated, because the hosting, monitoring, backups, and edits for that month have already been provided.
- If you cancel within 7 days of your first Care Plan charge and have not requested any edits, we refund that first month in full.
Cancelling the Care Plan never affects what you own. Your site, domain, content, and images stay yours, and we hand over hosting and domain access so you can move to any provider you like.
ASSIST CRM Setup
ASSIST CRM Setup is a one-time $1,500 configuration add-on available with the Growth package, included already in Flagship. It is a service we perform once, not a recurring product, and A Social Solutions does not bill anything monthly for it. It refunds under the add-on rules above.
Public relations and other scoped work
Public relations engagements are not sold at a fixed price and are not bought through checkout. Each one is scoped and priced individually, and the payment, cancellation, and refund terms for your engagement are the ones written into your proposal. Those terms control instead of this page.
We do not promise outcomes in PR, and we do not sell guarantees of coverage. Our reasoning is on the public relations page.
How to request a refund
Email info@asocialsolutions.com with the subject line "Refund request" and include:
- Your name and business name
- The order number from your receipt email
- Which package or add-ons you are asking about
- Whether you have submitted the build questionnaire
A reason is welcome but never required. We reply within one business day. Approved refunds go back to the card you paid with, within 5 to 10 business days. Your bank may take another 3 to 5 business days to show it.
Before you dispute a charge
If something has gone wrong, call 631.760.1103 or email us first. We can usually resolve it the same day, and a phone call is faster than a card dispute for everyone involved.
Contact
Questions about this policy, or about a refund already in progress:
- Email: info@asocialsolutions.com
- Phone: 631.760.1103
- Address: 205 E Main St, Ste 2-1, Huntington, NY 11743